Service Adviser Application

Duties Include:

• As the first point of contact for service customers, show outstanding customer service.
• Use active listening to engage and understand the customer's vehicle issues and concerns.
• Create repair orders and communicate vehicle needs clearly to technicians.
• Communicate vehicle diagnosis and maintenance needs to customer. Advise and sell needed work.
• Follow up on vehicles throughout the repair process, keeping customers updated.
• Interact with customers, vendors, and technicians in a professional manner at all times.
• Return calls of customers who are interested in setting up new appointments.
• Greet customers in a timely, friendly manner and obtains vehicle information.

Requirements:

• Superior customer service skills
• Outstanding communication and telecommunication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Ability to multi-task
• Strong automotive knowledge and experience required.
• Dealership Service Adviser Experience Preferred but not required
• Must be passionate about servicing the needs of our guests.

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